Advanced Issues in Ombuds Practice - Osgoode/FCO Certificate

For the more experienced Ombuds professional, this advanced certificate will explore and analyze some of the most challenging problems confronting today’s Ombuds. 

Created by the developers of the highly successful Osgoode/FCO Certificate – Essentials for Ombuds, this intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development (part of Osgoode Hall Law School) will ensure that you’re able to confidently address and resolve some of the more complex situations. 

2025

Program Dates: April 1, 2, 15, 16, 2025 are being delivered virtually
Each day begins at 12:30 pm (ET) and ends at 4:00 pm (ET)

April 23, 24, 2025 are being delivered in person in downtown Toronto
Each day begins at 9:00 am (ET) and ends at 4:30 pm (ET)
In person location: Osgoode Professional Development, 1 Dundas Street West, 26th floor

This advanced intensive and interactive program will give you the knowledge and practical skills you need to excel in an Ombuds’ practice.

You will learn from a truly exceptional faculty of leading experts. This program will focus on practical, real world situations and provide ample opportunity for hands-on learning, questions and class discussion. Whether it’s examining the elements of a major investigation or assessing how to effectively lead your Ombuds office, the faculty will ensure you leave with tactics and solutions to overcome these often vexing situations.

What You’ll Learn

You will get practical tips and strategies in areas including:

• Investigations: conducting, funding, monitoring, reactions, results and recommendations
• Interacting with the media and addressing the perils that can arise from “fake news”
• Using various forms of media to build higher visibility and produce more persuasive and accurate content
• Managing perceptions as it relates to how the Ombuds role is perceived, supported and/or undermined by “insiders”
• Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds
• Delivering high quality and innovative service in early resolution and investigative work on a day-to-day basis and evaluate performance

Program Dates: April 1, 2, 15, 16, 2025 are being delivered virtually
Each day begins at 12:30 pm (ET) and ends at 4:00 pm (ET)

April 23, 24, 2025 are being delivered in person in downtown Toronto
Each day begins at 9:00 am (ET) and ends at 4:30 pm (ET)
In person location: Osgoode Professional Development, 1 Dundas Street West, 26th floor

Program Outline

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