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Early Resolution Officer, BC Office of the Ombudsperson

April 9, 2025
Deadline to apply:  Monday, May 5, 2025 at 12:00pm (noon) PST

Reporting to the Manager of Intake and Early Resolution, the Early Resolution Officer (ERO) is part of the Intake Team that provides the first line of service for over 7,000 enquires and complaints received by the Office of the Ombudsperson each year. The ERO uses active listening and conflict resolution skills to assess complaints received from diverse members of the public via phone, in-person or in writing about programs and services provided by provincial and local government agencies to determine an appropriate response and course of action.  More>>>