PUBLICATIONS

Annual Reports

• Click here to view Annual Reports page

Articles/Research

• Industry Ombuds and Access to Justice:  A Case Study of the Canadian Financial, Telecommunications, and Air Travel Sectors (Marina Pavlovi, June 2020)
• The Future of Ombudship in Canada, Howard Sapers and Daniel Johns (article originally published by Policy Magazine, November 3, 2020)
• Effective communication: Clearing the misunderstood, misconstrued and misinterpreted communication, Sherra Profit –Taxpayers’ Ombudsman

Case Law

• Board of Police Commissioners for the city of Saskatoon et al. and Tickell
• Friedmann and Attorney General for British Columbia
• Levey v. Friedmann
• Ombudsman of Ontario and Ministry of Financial Institutions
• Ombudsman of Ontario and The Queen in right of Ontario

Books of Interest

• Farrell, Nora J., The Evolution of the Idiosyncrasy of the Role of the Ombudsman/person in Canada in The Nature of Inquisitorial Processes in Administrative Regimes – Global Perspectives, Laverne Jacobs & Sasha Baglay (eds.) (Surrey, England: Ashgate Publishing Company) 2013
• Hyson, Stewart, (ed.) Provincial and Territorial Ombudsman Offices in Canada (Toronto: University of Toronto Press, 2009).
• Levine, Gregory, J., Ombudsman Legislation in Canada: An Annotation and Appraisal (Carswell, 2012) Book review by Barry Fleming, Q.C., Citizens’ Representative Newfoundland & Labrador
• Hyson, Stewart, (ed.) Provincial and Territorial Ombudsman Offices in Canada (Toronto: University of Toronto Press, 2009).
• Jones, Gareth, Conducting Administrative, Oversight and Ombudsman Investigations (Aurora, ON: Canada Law Books, 2009).
• Levine, Greg, Ombudsman Legislation in Canada: An Annotation and Appraisal (Toronto: Carswell, 2012).
• Levine, Greg, Administrative Justice and the Local Ombudsman (Chapter 4) in Municipal Ethics Regimes (St. Thomas: Municipal World, 2009).
• Levine, Greg, Administrative Justice and the Ombudsman Plan in Canada (Chapter 3) in The Law of Government Ethics – Federal, Ontario and British Columbia (Aurora: Canada Law Book, 2007).
• Ziegenfuss, James T. & O’Rourke, Patricia, The Ombudsman Handbook: Designing and Managing An Effective Problem Solving Program (North Carolina: McFarland and Co. Inc., 2010).

Resources

• Practical Guide on Equity Decision-Making (French only), Ombudsman Montreal
• How to Create an Ombudsperson Office: A Guide for the Institution or Champion, The Association of Canadian College and University Ombudspersons (ACCUO)
• Complaint Handling Guide, Setting up Effective Complaint Resolution Systems in Public Organizations, Office of the BC Ombudsperson, December 2020.