Senior Investigator - Office of the Ombud for New

Senior Investigator – Office of the Ombud for New Brunswick

April 26, 2023

The Office of the Ombud for New Brunswick is seeking individuals to fill the position of Senior Investigator. There is currently one vacancy for a full-time permanent position. The Office will also maintain a list of qualified candidates for future full-time or term positions that may become available.

The Ombud is an independent officer of the Legislative Assembly, who assists people and public sector organizations with their concerns by conducting impartial investigations, making recommendations, and providing guidance to ensure people are treated in a consistent, fair, and reasonable manner and that their rights to information and privacy are protected. The Ombud can investigate complaints involving provincial government departments and other public sector organizations, as well as organizations that may hold personal health information.  

The majority of the workload within the office is associated with complaints related to Administrative Fairness (where someone believes they have not been treated fairly by a public sector organization) and complaints related to Information and Privacy (where someone believes a public sector organization has not responded properly to an access to information request or that the privacy of their personal information has not been protected). While employees generally develop expertise and are assigned to specialized teams within one of these areas, they may be called upon to assist in other parts of the Office’s mandates from time to time.

ABOUT THE POSITION

The Senior Investigator (SI) is responsible for conducting formal or systemic investigations or audits and monitoring progress on Ombud recommendations stemming from these investigations or audits. Formal or systemic investigations and audits can result in public reports and represent some of the most challenging and publicly visible work of Ombud NB.

The Senior Investigator’s main responsibilities are to conduct investigations on behalf of the Ombud, prepare draft reports and recommendations, and conduct monitoring and audits. These functions must be exercised in accordance with the Ombud’s responsibility to conduct her work with fairness, impartiality and independence and to ensure confidentiality surrounding the investigative process. To accomplish these responsibilities, the Senior Investigator is required to: 

• Conduct research, solicit additional information required, analyze voluminous and complex information, and review legislation, policies, standards and other relevant documentation;
• Develop investigation or audit plans, interview guides and conduct and document interviews;
• Participate in briefings and share the results of investigations with parties or if required;
• Build an effective network and working relationships with management and executive levels within various public sector organizations;
• Identify innovative solutions within the legal and policy framework, as well as the authority of the organizations they are dealing with.

A full list of duties and responsibilities is available by requesting a copy of the work description for this position. 

HOW TO APPLY

Individuals interested in applying for this position must send a cover letter indicating how they meet the essential qualifications for this position and an updated resume no later than May 12, 2023 by email to: julie.dickison@gnb.ca.

For more information, please contact Julie Dickison at (506) 453-2789 or by email.